These job descriptions are examples. Looking for work?

Find JobsFind Jobs

Community Coordinator II

0 people like this description

The Community Coordinator II position will act as a primary voice for a range of supported games to their respective communities of players and fans and for one or more of the community team’s technologies or business priorities. The ideal candidate will be an innovative thinker that understands relationship building across multiple social media and social networking platforms.

This position will be responsible for driving product adoption and engagement, providing timely and tracked customer product support and sharing its key learnings, and curating discussion through regular content creation and sharing of community generated content.

Responsibilities:
• Represent all assigned games to our internal and external customers.
• Troubleshoot technical and account issues for our customers and work with CSS to provide customer support by way of emails, forums, and various social channels.
• Moderate forums, in game chat, and other social media channels as needed.
• Create content for web sites, blogs, Twitch streams, and other social channels as assigned.
• Participate in the community as an active player for all of our supported games.
• Participate in scheduled production, marketing, pr, and events meetings for assigned titles.
• Resolve issues that arise within the community by working with owners across all studios and the company as a whole.
• Provide bug reports and community feedback to the production teams.
• Create community engagement action plans for assigned titles in conjunction with production, marketing, and pr efforts.
• Document and report daily activity and progress for all assigned tasks on a daily basis.
• Train and share learnings as a team subject matter expert for one or more of the community team’s business priorities.

Specific tasks may include:
o Leading localization of key content for global communities
o Gaining expertise in specific programs or technologies
o Researching and providing reports on marketing or demographic trends

Qualifications
• 3+ years of online customer service or community management experience within the game industry
• Strong presentation skills with the ability to work with other members across the organization
• Nuanced understanding of community development & management
• Great attitude and outstanding judgment
• Excellent writing skills, a creative mind, and conflict resolution skills
• Thorough understanding of Facebook, Twitter, and online communities like Reddit. Experience posting on forums a plus.
• Understanding and passion for internet phenomena
• Passionate about video games
• Second language or programming experience a plus

These job descriptions are examples. Looking for work?

Find JobsFind Jobs