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Community Coordinator

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We are looking for a dynamic individual with a passion for the gaming community. The qualified candidate will be responsible for working across various teams to support and nurture our Franchise’s community as well as their in and out-of-game experiences. Additional responsibilities will include player support and moderating online interactions. As a member of the Community Team, you will interface with fans and developers alike, so legendary community and organizational skills are a must.

Responsibilities
• Analyze and determine most effective method of problem resolution by utilizing applicable internal resources.
• Work closely with customers to understand their issues and perform root cause analysis
• Create game-related content
• Moderate social experiences and user generated content
• Work across several teams to represent the community
• Identify issues and trends in community requests and product performance
• Transfer information to appropriate teams, ensure appropriate response and follow-through


Qualifications and Skills
• Experience with customer support
• Legendary verbal and communication skills
• High-level problem solving skills and attention to detail
• Intimate knowledge of franchise and game modes
• Ability to fluidly work across organizations and work independently on multiple tasks
• Comfortable working in a very communicative and passionate team environment

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