Community Coordinator

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We are looking for a dynamic individual with a passion for community. The qualified candidate will be responsible for working across various teams to grow and nurture Halo’s community, as well as their in and out-of-game experiences. Additional responsibilities include providing support, creating content, and moderating online interactions. As a member of the Community Team, you will get to interface with fans and developers alike, so legendary communication and organizational skills are a must.

Responsibilities:
• Work with the Community Team to do the following:
• Analyze and determine most effective method of problem resolution by utilizing applicable internal resources
• Work closely with customers to understand their issues and perform root cause analysis
• Create content
• Moderate social experiences
• Work across several teams to represent the community
• Identify issues and trends in community requests and product performance
• Transfer information to appropriate teams, ensure appropriate response and follow-through

Qualifications and Skills:
• Experience in customer support
• Legendary verbal and written communication skills
• High-level problem solving skills and attention to detail
• Ability to fluidly work across organizations and work independently on multiple tasks
• Comfortable working in a very communicative and passionate team environment
• Expert-level knowledge of social media and current trends
• Candidates must bring a burning passion for and deep knowledge of gaming industry