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Community Content Manager

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  • Partner with community team to develop and execute overall community strategy
  • Execute content strategy to grow community engagement, awareness, and adoption 
  • Manage community editorial calendar and curate community content
  • Generate regular content analytic reports; drive successful content SEO 
  • Create community graphics and design materials 
  • Maintain knowledge of community content tools; stay current on community content trends and best practices
  • Partner with social media, web, and other internal teams to integrate community content strategy within all aspects of the organization and customer experience

REQUIREMENTS

  • Minimum of three years of experience in marketing, communications, or community management
  • Minimum of two years of experience creating content for community and customer-centric programs
  • Excellent communicator in a variety of formats: written, verbal, in person, and online
  • Demonstrated knowledge of one or more major community platforms or social business software (Jive, Yammer, Lithium, Salesforce, SharePoint)
  • Aptitude for system and business process integration that may enhance community and collaboration experiences
  • Proficient in Adobe Photoshop; Camtasia Studio; and Microsoft Excel, Word, and PowerPoint 
  • Strong understanding of multiple sectors (e.g., private, public, non-profit)
  • Willingness to travel 10% of the time
  • Bachelor’s degree in marketing, business, or related field

 

PREFFERED QUALIFICATIONS

  • Experience working within the technology industry
  • Experience creating and updating HTML components 
  • Knowledge of applying gamification principles to guide human behavior

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