The candidate will detail proofing for all channels, with heavy emphasis on direct mail content (i.e. copy/images/offers/phone number/drug information). Relies on instruction and pre-established guidelines to perform the functions of this job. Reviews material and corrects inconsistencies in spelling, grammar, punctuation, clarity, style and other content specifications.
Demonstrates the ability to work with a high degree of accuracy and attention to detail. Candidate will be self-motivated with the ability to work independently, in a fast-paced environment.
Highly accountably for any error that may result in a customer service issue. Required to produce error free data that meets all deadlines and conforms to all programs standards.
PRIMARY DUTIES AND RESPONSIBILITIES:
% Time Detail proofreads content – interfacing with Access, Excel, Aprimo, additional prpriatery proofing websites from vendors. Review of image, copy, offers, and legal disclaimers. Resolve content issues. Guidelines are pre-determined. 80%
Implement and maintain editorial policies and standards. Works across department and vendor lines to resolve issues and create solutions while troubleshooting discrepancies found. 10%
Working independently and prioritizing workload 10%
Professional editing of communications for plan members/prescribers against internal applications and databases to confirm accuracy of targeting and display of printed information.
Document all activity in the department database.
Interface with the communication and processing team to review and resolve any issues or discrepancies.
Daily review of output pieces from internal/external processing equipment appearance and accuracy of computer merge fields and information.
Responsible to review & interpret claims data in all adjudication platforms.
Analyze the accuracy of participant's accumulations and financials.
Work collaboratively with internal partners to assure process improvements that drive quality, deliverable consistency and compliance with regulatory and contracted requirements
Facilitate timely identification, tracking and resolution of escalated issues to ensure efficiency
Support ad hoc business needs as appropriate
Perform ongoing Quality Assurance of Member and Prescriber communications
Ability to work successfully in a high volume deadline-oriented environment within defined turnaround times and excellent quality.
Ability to analyze, summarize report data and run queries as appropriate.
Extraordinary department projects and/or other tasks assigned by our Supervisor.
Supply feedback/updates to standard procedures.
Require continued simplex training throughout the team.
Responsible for assisting upper management in daily tasks such as coordination of scheduling.
Participates in continuous improvement efforts that include, but are not limited to; cross-training and projects
Effectively plan, prioritize, organize time and workload
Communicating with other departments, customers, and outsource vendors to facilitate timely handling of mailings.
Daily meetings for process review, feedback, and issue management. Occasional travel to off-site learning and vendor sites to support the department may be required