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Communications Manager - Web and Print

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• The Communications Project Manager is responsible for delivering this healthcare client's communications projects on time and on budget by developing timelines, deadlines and content production schedules for Communications’ high-profile, enterprise-wide projects.

Because these projects – both internally focused and externally focused –involve collaboration of stakeholders throughout the institution, the position requires sound judgment and teamwork.
The position requires an inherent sense of ownership and personal responsibility for the success of each project.
Because this position has responsibility for multiple long-term projects -- each with a distinct scope, purpose and timeline -- an attention to detail and the ability to coordinate multiple schedules are essential, as are initiative and an ability to investigate and solve problems. The successful candidate will be able to work both independently and collaboratively.

Key projects include, but are not be limited to:

• Intranet: Oversee and coordinate content planning, editorial development and implementation of this internal online platform, including electronic newsletters, blogs and Chatter sites. Work collaboratively with key internal stakeholders and our Content Council to identify internal communication opportunities. Work closely with IT to build additional functionality as we continue to evolve our online platform, including projects to improve sections of the intranet and deliver new tools. Responsible for leading efforts to maintain a sound site navigation, engagement of site owners, coordination with key stakeholders and oversight of the technology. Work with site owners to regularly refresh its content. Monitor user-generated news content for appropriateness. Support Chatter group owners to maintain active communities.
Breakthroughs blog management and production: Post content to Breakthroughs blog, in close coordination with content team, editor and writers. Ensure assignment and collection of art, and ensure collection of HIPAA forms. Coordinate with content marketing director to ensure adherence to overall Marketing/Communications calendar. Work with editor to ensure proper calendaring of content and inclusion on institutional content calendar, social media calendar, and digital content calendar, as needed. Work with digital media team to ensure proper search engine optimization.

Annual Report: Manage editorial design and production timelines, content creation, art assignments and review/approval process for annual report, working closely with external agency to manage communications, production and delivery. Coordinate with Philanthropy and Creative Services to ensure adherence to proper mailing lists and delivery schedule.
City News: Direct schedules for content creation, art assignment, production and design of quarterly news magazine. Coordinate with Philanthropy and other departments on editorial line-up to ensure adequate representation from throughout institution. Work with Creative Services and Philanthropy to distribute appropriately and effectively to donors and internal stakeholders.
Writer coordination: Serve as contact with freelance writers on contracting, invoice and payment schedules. Work with editor to ensure proper copy flow and calendaring on various content calendars. Monitor payment schedule in advance of deadline to ensure adherence to contractual obligations.
• CEO video management and production: In close coordination with our senior video specialist, manage timeline and production of monthly internal CEO videos.

Essential Functions:
70% Develops and executes strategically based, integrated communications that support and advance key institutional initiatives, using online and print platforms
20% Communicates and maintains strong, positive working relationships with internal stakeholders including scientists, leadership, department administrators and management, and administration
10% Determines project requirements, and creates proposals that reconcile stakeholder requirements with service scope and ensure proper setting of expectations (e.g., project goals, scope, participant responsibilities, delivery dates, governance and budgets.)


Requirements:
1. Communication - Expresses ideas clearly and constructively (written and spoken, upward and downward, one-on-one and with groups).
2. Customer Service - Seeks to understand customer needs and works to exceed customer expectations (internal and external).
3. Initiative - Looks for opportunities to improve performance; manages time, work, and relationships effectively and efficiently.
4. Professionalism - Treats others with respect; abides by the institutional values; displays a positive and cooperative attitude; adheres to the workplace Code of Conduct and compliance policies.
5. Stewardship - Identifies efficiencies to reduce redundancy and/or elimination of tasks resulting in savings of cost, resources, and or/time.
6. Teamwork - Works proactively and collaboratively with others to streamline work and achieve mutual goals.
7. Results-Oriented - Masters the fundamentals of communications, advertising and branding and has a strong working knowledge of print and digital campaigns.
8. Attention to Detail: A high level of organization, effective verbal and written communication, attention to detail, and commitment to excellence.


Position Qualifications:
Minimum Education B.A. in Communications, English, Journalism, Marketing or related field.

Minimum Experience Five years experience in internal communications preferably in academic or healthcare setting.
Expertise in working with IT teams to produce user-friendly multi-platform communications for end users.
Experience in transition/change management communications preferred

Management Experience Excellent Interpersonal Skills
Proven Project Management Skills


Preferred Field of Expertise Healthcare communications experience preferred

Skills:

Excellent written communications skills
Excellent organizational skills
Ability to handle multiple tasks simultaneously
Effective time management
Excellent verbal communication skills
Computer Savvy, experience with the following software: Microsoft Word, Excel, PowerPoint, and Outlook
Web editing/content management systems
Familiarity with major social media platforms
Ability to collaborate effectively with a variety of people
Coach, train and educate staff
Sound judgment and decision-making
Diplomacy (ability to effectively cultivate and maintain relationships)

Skills:

Software Microsoft Office
SalesForce
Sharepoint
Drupal
Oracle Web platform

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