Communications Lead- IT Workplace Strategy
Must have demonstrated skills in the following:
o Development/implementation of internal communication and branding strategies for workplace strategy programs and improvement projects.
o Creation and execution of complex internal communication plans, campaigns and associated messaging
o Delivery of email content, internal news articles, newsletters, presentation content, etc.
o Strong project management and stakeholder engagement skills are required.
o Workplace and/or facilities related experience is helpful.
• Develop and implement communications plans and tactics to fulfill the strategic and operational goals and objectives of the overall communication program developed by the communications director and/or vice president in order to support the client's objectives and deliver, promote and protect the organization's brand and reputation.
• Lead project or ongoing teams for the purpose of implementing specific communications projects, events, or programs within a given timeframe; strengthening the client relationship; or ensuring high quality. May have direct reports and/or supervise outside vendors.
• Serve as backup to communications director or other leader.
• Develop integrated (internal and external) communication plans for the national functional area strategies, programs, and initiatives, including communications positioning, messaging, and tactics consistent with the brand.
• Provide communications consulting to senior-level clients (SVPs and VPs) on internal and external communications. Consulting activity will vary from verbal communications or advice on communications issues to providing customized communications plans and materials.
• Strategize with client, write communication plans and creative briefs, research and analyze information, write articles, prepare presentations (PowerPoint presentations, speeches and talking points), plan logistics, and manage overall coordination.
• Collaborate and integrate with peers in Brand Strategy, Communications, and Public Relations, including media relations and PR staff, internal communicators, and regional communications staff, to successfully fulfill the communications and brand objectives in the assigned national function.
• Ensure content is consistent with the brand in terms of look, tone, manner, and messaging.
• Manage and complete multiple assignments in short time frames and coordinate diverse projects and activities into a cohesive and strategic program.
• Implement measures to determine effectiveness of communications programs and create plans to improve results.
• Bring thorough understanding of integrated delivery model, organizational structure, mission, and complex communications organization to bear in support of key strategic initiatives and leadership clients.
• Minimum ten (10) years of experience in corporate communications environment, including two (2) years of supervisory and/or major project leadership experience.
• Bachelor's degree in journalism, English, public relations, business administration or related field.
• Master’s degree preferred
• Experience within the last three (3) years planning and implementing complex internal communications plans and projects for a large, complex organization, with track record of increasing responsibility.
• Demonstrated experience on cross-functional, integrated (internal/external) efforts.
• Proven experience with organizational change, corporate reputation management, internal brand reinforcement, and stakeholder engagement.
• Professional-level writing and editing skills for Web and traditional media.
• Demonstrated excellence in directly supporting senior executives in large organizations and influencing their approach to communications while nurturing the relationship.
• Demonstrated excellence in working collaboratively in a team setting.
• Able to respond to emerging issues and crises.
• Must be able to work in a Labor/Management Partnership environment.
• Master's degree preferred.
• Experience on large scale program/project communications.
• Experience with shared services.
• Experience developing and implementing communications plans and tactics to support Revenue Management or Finance.
• Experience in union environments and/or labor engagement