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Communications Coordinator/Copywriter - Apparel/Retail

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A major apparel retailer is hiring a creative Communications Coordinator/Copywriter who can turn complex, technical information into clear, concise direction for in store teams. Must be an excellent writer with a great work ethic and a maniacal attention to detail (read: no typos!). You should also be able to manage competing priorities all under tight deadlines (we send a lot of messages to our stores with very little notice!). 

 

DUTIES & RESPONSIBILITIES 

• Write, edit and publish all field-facing information to the task-based store system. 

• Work with Marketing, Pricing, Visual, and Operations teams to provide direction to stores that is clear and easy to execute. 

• Assist with the ongoing maintenance of the store portal. 

• Manage weekly localization process to ensure messages are translated and published to Mexico and Quebec stores. 

 

Communications Strategy 

• Manage business partners to ensure all content is accurate, delivered on-time, and translated. 

• Act as a communications filter so only the most vital information is communicated to the field. 

• Determine the right delivery tool and timing for each communication that will best support execution in stores. 

• Think creatively to continually improve our communications tools and processes. 

 

Relationship Building 

• Educate HQ business partners about Field Communication process and deadlines; hold teams accountable and identify root cause if there are recurring challenges. 

• Build cross-brand and cross-functional relationships to understand goals, uncover opportunities and manage upcoming communications needs. 

• Build and maintain relationships with field teams to gather feedback on communications tools and resources. 

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