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Communications Consultant - Please Apply ASAP

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Our client is looking for a Communications Consultant to join their team. As a Communications Consultant, you will be responsible for handling communications for one or more businesses.

JOB SUMMARY:
The Business Communications Consultant is responsible for partnering with business units to develop and implement business- level communication for the retail stores. This position is responsible for the monthly, weekly, and daily delivery of clear, concise and actionable business information, using the appropriate communication vehicles and vehicle standards. Additionally, this position works with Retail Operations partners to assess and upgrade in-store processes, systems and communication requirements.

JOB DUTIES/RESPONSIBILITIES:
• Delivers clear, concise and prioritized business communications to stores and field leadership via the proper communication channels (Email, consolidated mail, Help Ticket, conference calls and printed materials)
• Serves as a single point of contact to several businesses in collecting communication information
• Coaches and trains businesses/functions on the communication process and systems
• Reviews all communication content to be sent to the stores and ensure it follows process specifications and channel standards, and works with businesses to revise communications to meet specifications
• Works with the Integrated Learning Solutions team to follow prescribed processes are followed, and reviews weekly action plan to ensure manageable store execution
• Reviews Help Ticket requests from stores; updates Help Ticket as needed; determines when a communication is needed to correct a situation; and provides solutions to improve future outbound communications
• Structures communications to simplify complex issues into easily understandable concepts and identify appropriate messaging for various audiences
• Follows through in a timely manner to both internal and external customers, and uses appropriate assertiveness to balance needs of business with the stores ability to execute
• Works with other Communication Consultants to determine role-specific communication
• Partners with the other Communications teams to deliver format-relevant communications
• Engages Legal, Marketing, Human Resources, Signing Solutions and other support functions as needed to deliver comprehensive communications and work on special projects

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