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Communications Associate

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The Associate, Corporate Communications is responsible for assisting with employee communications and external corporate communications. Reporting to the Manager, Corporate Communications, this person will directly manage key day-to-day communications tasks and priorities, including media monitoring and analysis, writing and editing of various internal and external communications (e.g., employee announcements, press releases, website copy), and will play a key role in promoting the brand's vision, mission, values and strategic priorities with internal and external audiences. In addition, the role assists with management of the corporate intranet (including curating content and visuals), and will help manage other employee communications elements including quarterly town halls, newsletters, digital signage, and large-scale emails. The position requires someone who works effectively and independently as part of a tight-knit, small team where an all-hands-on-deck and team player attitude is a must.   

Responsibilities:

Oversees content compilation and drafts messages for internal communications outlets, including intranet, email announcements, campus monitors, and newsletter
Develops measurement criteria and processes that properly evaluate internal communications programs and advises and implements change to continually improve engagement
Assists with external communications tasks as directed
Measures usage of intranet and emails through click-through rates, page views, unique visitors and other quantitative measurements
Implements employee engagement surveys and forward-moving actions based on results
Conducts day-to-day intranet maintenance and governance, managing deadlines
Builds and evolves understanding of how employees consume information and navigate intranet to inform communication strategy
Explores and experiments with information sharing and collaboration solutions
Liaises with stakeholder communications experts and non-experts alike to share best practices, streamline processes and ensure content is up-to-date and relevant
Offers guidance on best use of social media tools as appropriate

Skills:
3-4 years of relevant professional experience in journalism or communications required
Excellence in writing and grammatical skills is a must
Must have an extremely high attention to detail and sense of urgency; understands and maintains composure under high-paced nature of crisis communications
Proficiency in Microsoft Outlook and PowerPoint
Exudes executive presence; keen sense of professionalism
Experience drafting press releases
Familiarity with traditional/print and social media landscapes
Ability to positively build and maintain relationships across organization to help achieve business outcomes
Prior in-house and agency experience preferred
Knowledge of graphic design (Adobe, Photoshop) and email platform systems a plus

Education:
Undergraduate degree required, preferably in journalism or communications

Required Skills:
MS OFFICE
EXCELLENT WRITING SKILLS

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