This position will develop and execute strategic and tactical projects to meet aggressive growth targets for the Commercial division. Projects include large and small scale system framework changes to support the Commercial line of business, new offer changes, and process improvements. Projects range in duration from 2 to 8 months.
Demonstrate full accountability for success of projects by identifying input required from cross-functional areas and proactively managing action items, issues and deliverables. Drive progress across cross-functional teams.
Manage 2-4 small to large scale projects simultaneously (in various stages of implementation). Consistently deliver results.
Lead project teams by coordinating with Sales, Marketing, IT, Customer Service, Home Services, Supply Chain, Legal, etc. as well as third party partners.
Document current and to-be business processes, provide recommendations for enhancements and implement changes.
Gather and document detailed business requirements and develop process flows.
Provide ordering system release support and manage through the IT process.
Confirm technical requirements drafted by IT and participate in systems discussions.
Must be able to assess the project, decisions and processes in terms of the big picture/cross-departmental impacts as well as fully understand the details.
Develop and maintain standard project documentation including business rules/requirements, action items, agendas, minutes and project plans.
Identify potential problems and formulate solutions that achieve business needs.
Evaluate decisions and processes to ensure they are in the best interest of customers and company goals; escalate as needed.
Perform and coordinate user acceptance testing with internal business and external partners; report all issues to IT and ensure appropriate resolution. Document and execute test cases on projects.
Prepare launch go/no go checklists and create contingency plans.
Provide project updates to management that include progress, risks, issues and mitigation recommendations.
Bachelor’s Degree and 5+ years relevant experience (large-scale, multi-disciplinary Project Management, Business Analysis, Sales Operations, etc.) required.
Strong problem-solving and analytical skills, including a qualitative and quantitative skill set.
Experience in documenting business requirement documents, UAT test plan and UAT test cases. Experience in executing test cases and defects management.
Demonstrated ability to analyze complex issues and design appropriate solutions.
Leadership qualities, including meeting facilitation, time management, organizational skills and ability to influence others.
Ability to synthesize information and develop creative solutions to meet business objectives.
Demonstrated success managing matrix teams; work effectively with business and technical managers.
Ability to manage heavy work load, accommodate change and adapt accordingly.
Excellent communication skills, including ability to tailor communication to audience to achieve desired results.
Experience with public speaking and presentation skills.
Proficiency in standard MS Office applications.
Occasional travel required.
Experience delivering results in a fast moving, challenging environment.
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