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Client-focused Communications Manager

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Our client seeks a mid-level (3-5 years experience) Client-focused Communications Manager for a long term contract. The ideal candidate will have a client and/or executive facing background in PR, Analyst Relations or Communications. In this role you will be responsible for:
· Helping to build a Customer Case Study and Referral program (experience in this area is desired but not required)
· Cultivating long-term relationships with strategic customers across the product portfolio. Understand customer goals and engage advocates in a wide variety of marketing and thought leadership opportunities (including PR, AR and speaking engagements).
· Building a robust portfolio of strategic customer references and serve as a key reference resource to secure references for cross functional teams such as sales, product marketing, PR, AR, channel marketing and events.
· Identifying and growing customer reference leads/wins from across the company. Work closely with sales team to track, qualify and manage status of wins/leads.
· Building relationships with key sales makers and ensure ongoing cadence of communication regarding new wins and status of implementations. Collaborating with sales on positioning reference opportunities to recruit marquee customers.
· Creating meaningful and compelling customer assets (case studies, videos, among other deliverables) that align with priority solution and campaign focus areas. Manage case study/customer video edits and customer approval process, working closely with involved stakeholders to ensure messaging is accurate. Manage case study agency.
· Collaborating with other marketing entities on engaging joint customers in case studies, videos, PR and other activities.
· Understanding the key priorities within each solution area for different audiences. Develop knowledge of the market landscape, company offerings and differentiators, messages and competitive landscape for key solution areas. Manage expectations with internal stakeholders.
· Collaborating with the web team on enhancing Customer Success web page.
· Measuring effectiveness of customer reference program.
· Continually promoting new customer assets internally, as well as externally.
· Handling development of key internal wins.

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