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Client Strategist

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The Client Strategist is responsible for offering strategic input and support to client accounts, resulting in clear account direction. The Client strategist will drive conversations with clients to focus on both long and short-term strategies that position our clients as a key partner in achieving their recruitment objectives. The Client Strategist will be able to lead client conversations relating to websites, social media, TalentBrew, software products, employer branding and metrics.

Duties & Responsibilities:

Key relationship holder at a senior level of client organisation across key clients in team portfolio.

Drive long and short-term strategies with our clients

Take a commercial perspective of the client account with the ability to offer strategic direction and find suitable solutions

Drive the strategy and briefing phase of all client projects

Talk knowledgeably about how web, social, metrics, employer brand, software can help our clients achieve their objectives.

Proactively assessing potential growth opportunities, even when these are not immediately apparent.

The effective management of difficult clients / client situations with resolutions outworked.

Providing a role model for team members and mentoring/coaching Account

Managers/Executives as appropriate.

Ownership of financial performance of individual client accounts.

Skills & Requirements:

Proven experience within client service environment - advertising/marketing or communications background

Can display up to date working knowledge of digital solutions in terms of both trends (attraction, techniques and infrastructure) and tools

Thorough knowledge of the recruitment marketplace

A good working knowledge of general business principles

Ability to work with designated and virtual teams

Ability to advise clients on long and short term strategies

Thorough knowledge of human resources practices

Proven working knowledge of brand conceptualisation and development

The ability to build strong relationships

The ability to influence

The ability to lead a team

The ability to forge long lasting client relationships

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