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Client Solutions Manager

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Our client is looking for a Client Solutions Manager to work with direct response advertising-focused book of fast growing start-ups. Knowledge of DR advertising, social media product solutions, and ability to move-fast/scrappiness is appreciated. (For example, they want someone with experience using social media to drive Sales and Conversions, versus someone who has primarily used social media for brand awareness.)

Responsibilities:

  • Assist Client Solutions Manager function in managing day to day operational tasks, such as:
  • Provide answers to product questions and assist in product/tools education
  • Provide troubleshooting support to resolve issues by investigating issue and managing troubleshooting process
  • Identify optimization opportunities
  • Manage account creation process
  • Submit and manage operational requests with GSS team
  • Assist in RFP process
  • Assist reporting needs  

Requirements:

  • 3+ years experience in digital media industry preferred
  • Ability to communicate, collaborate and work effectively on a team
  • High intellectual curiosity and hunger to learn in ambiguous environment 
  • Excellent written and vertical communication
  • Proven ability to be able to manage multiple work streams at a time with high attention to detail
  • Advanced Excel skills and experience working with data preferred
  • Strong passion for problem solving and customer service
  • Passion for social media and general knowledge of advertising industry 

Education:

  • BA/BS degree preferred

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