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Client Services Officer

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Job title: Client Service Officer
Start date: end March 2014
Duration: 12 months
Salary: circa £30k

We are looking for a talented Client Services Officer to join a high-street fashion retailer. This role is offered as a 12 month contract, paying circa £30k as a day rate and located in Central London. This is an exciting opportunity to joining a small, yet dynamic integrated creative studio.

In essence we are looking for a candidate with 2-3 years experience, including end-to-end project management, someone that is delivery-focused and ideally coming from a smaller team, familiar with tasks ranging across varied studio teams.

To provide client service support for the European activation team.

Client service
- To ensure that all job numbers are opened for each project and that these are clearly communicated to all parties.
- To be responsible for with direction from the client service managers for the status reports
- To assist in running the status meetings
- To assist in compiling the timing plans
- To be responsible for compiling the work lists with input from the Manager of European Activation and or client service managers.
- Keeping ‘in the know’ about industry trends.
- Build strong relationships with day to day client contacts

Project management
- Ensure that all media plans are received and passed to the creative production agency.
- Be responsible for ensuring that all media deadlines are are clearly communicated to the relevant team members.

Creative & Digital studio teams
- Working closely with the client service managers, keep the creative and studio worklists update to date.
- To be responsible for day to day client service on creative, print & digital projects.
- To be responsible for (in conjunction with the client service managers) any relevant projects - from brief to delivery.

Key skills and experience
- At least 2-3 years experience in an account management, traffic or project management role within a creative agency
- Demonstrate great ability to multitask
- Strong written and oral skills
- Ability to communicate well at all levels
- Excellent attention to detail
- Keep calm under pressure
- Can do attitude
- EU language experience would be a bonus, particularly Polish or German.

Acts with Integrity - Is respected within their team
Leads with vision - Demonstrates a “can do” attitude & uses initiative
Delivers results - Meets standards and deadlines, Displays a high energy level, Positively welcomes new challenges
Knows the business - Is focused on providing great customer service
Builds effective teams - Shares appropriate information with others
Listens and communicates - Shares appropriate information with others, Communicates clearly and directly but with respect
Thinks strategically - Understands their key priorities & thinks ahead

If this sounds like you, please apply ASAP by sending your CV & folio (if you have one), along with an email or cover letter highlighting your key experience based on the role details.

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