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Client Service Officer

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To provide client service support for the European activation team. To be responsible for the client relationship and management of campaign delivery from concept through to completion.

Key responsibilities

Client service
To be responsible for the day to day client service on all projects
Take responsibility of own projects, take briefs, make sense of them, add value and push back if necessary
To sit between clients, designers and developers and coordinate and identity/relay questions and issues, to deliver projects on time
QC, proofing of all materials that leave the department, ensuring all are on brief before sharing with the client
Be responsible for providing timing plans for projects
Update clients regularly on the progress of their projects
Attend meetings and send contact reports where necessary
Maintain strong relationships with day-to-day client contacts
Support Client Services Manager on additional projects as and when required

Project management
To be responsible for with direction from the client service manager for the status reports
To assist in running the status meetings
To assist in compiling the timing plans
To input into the compiling of the work lists with the Traffic Manager
To be a key contact point for our creative production agency, ensuring they have all the information and materials required for their role and manage the process of any country specific plans that require input
Be responsible for ensuring that all media deadlines are clearly communicated to the relevant team members

Digital
To be responsible for any relevant digital projects
An understanding of the digital design process (beneficial but not essential)

Creative service
Working closely with the client service managers, briefing in the creative team and studio for any projects they are managing
Ensure all work coming from the creative team answers the client briefing, have a creative input as required to ensure this happens
Ensure timelines are communicated and adhered to by all relevant parties
Keeping ‘in the know’ about what’s happening in the world of home and fashion

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