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Client Service Director

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Responsibilities

• Develop and maintain positive client relationships at all levels of the client organization
• Understand the client’s core business strategy and uncover new ways to support and deliver that strategy through superior customer experience and enabling technologies.
• Meet revenue targets by initiating, securing, and extending revenue producing engagements within existing accounts.
• Conduct all negotiations that are in the mutual best interest of the client and Blast Radius.
• Working with project managers, manage complex large scale client engagements from a strategic perspective.
• Assist in leading strategic planning engagements.
• Manage account profitability at or above margin targets.
• Develop and meet accurate quarterly and annual revenue forecasts for each account. Report on a weekly basis
• Achieve positive reviews from clients on a quarterly client satisfaction survey that measures the overall quality of the relationship, communication and strategic thinking skills and the overall value provided to the client.
• Work well with the project delivery teams to support them to be successful
• Be an active contributor to a positive, innovative, collaborative, and cooperative work environment.
• Ensure all legal documentation is accurate and in place for each phase of an engagement.
• Conduct ongoing account planning to ensure all opportunities and challenges on the accounts are understood, solutions identified, and that the account is being developed in a strategic and successful manner.
• Such duties as may be agreed upon between the Company and the Employee.

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