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Client Service Associate

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Vitamin T is seeking a Client Service Associate for a small Seattle based design agency. This position is contract to hire, full time, and onsite.

As a key daily point-of-contact with clients and prospects, you create the first impression of this creative, engaged and professional organization. This position is responsible for supporting the entire firm by handling the day-to-day execution of duties to satisfy our clients’ projects and goals. Reports to the Director of Client Services.

The Client Service Associate will:

-Maintain direct client contact. Ensure client relationships are stable and positive.
-Analyze client input, together with background knowledge, research, field feedback, etc., to produce full communications plans when appropriate
-Support Creative staff in reaching client objectives
-Provide Creative and Production personnel with briefs and other well-documented input, support data and production materials as required
-Present and sell concepts and solutions to client
-Provide clients with timely estimates, schedules and budget updates
-Assist in preparation of client invoices
-Engage with research personnel or other freelance resources
-Check and approve copy, design and production art, and coordinates with client for feedback and/or approval
-Gather and assemble background information and analysis as needed in development of creative briefs
-Keep up to date on all projects, allowing you to service client needs as they arise
-Identify opportunities for process improvements
-Identify opportunities for individual growth of your team members in ways that benefit the firm’s clients and the firm’s growth in expertise
-Partner with Creative Services Manager on team functions and client appreciation initiatives

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