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Client Relationship Manager

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Are you sharp, smart, positive and full of energy? Are you passionate about making clients successful? Do you love helping clients and building high-trust interpersonal relationships?

Our client's massive recent expansion has created the opportunity to add to staff. We are assisting them with the search for a polished professional to serve as one of their relationship managers specifically for their social media clients. The Client Relationship Manager ensures that clients' satsifaction by consistently fulfilling contractual obligations, grows the depth and breadth of our relationship with clients, and exceeds client expectations.

Roles and Responsibilities
Manages firm accounts to maximize client retention and revenue growth.
Works cooperatively with internal team and contract staff to resolve issues that affect client satisfaction.
Leads team of contract staff and internal delivery team to ensure customer loyalty.
Coordinates regularly with team for client review; manages the timely delivery of information to clients.
Anticipates and responds to client needs with urgency, professionalism, and efficiency.
Provides management with appropriate feedback on account activities, plans and results.

Key Competencies and Qualifications
College degree with a minimum 5-7 years’ of progressively responsible work experience.
Experience performing account management, sales, and client service duties for an ad agency, media-related or marketing company.
Social media proficient and knowledgable.
Ability to effectively communicate and relate to multiple levels of a client’s organization (staff, managers, C-Suite)
Excellent presentation and writing skills
Ability to understand client needs, document requirements, and represent the client’s perspective.
Excellent interpersonal skills and a team player (ability to influence and build relationships, work with all members of the organization).
Ability and willingness to travel (10%)
High level of initiative, self-sufficiency and proven ability to up-sell.

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