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Change Mgmt Communications Lead

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The Lead IT Communications-Change Management Consultant is responsible for communication and change management strategy development, planning, execution, and support for the Member Migration IT Readiness project.


The successful candidate will be a team player, strategic, collaborative, and a communication and change management subject matter expert. The candidate will drive interconnectedness and collaboration across IT and throughout the organization by leveraging core communication channels and engagement activities.

Our approach: develop overall change plan that includes communication plan, sponsorship, resistance management, coaching and would partner closely with IT Learning on training plan.


Responsibilities include:

•          Develop strategic communication and change management strategies and plans to support the Member Migration IT Readiness project, including establishing key messages, sequencing communication deliverables, and maximizing core channels

•          Support the Member Migration IT Readiness project by developing and executing an integrated change management and communication plan, developing and managing stakeholder engagement, and providing consultation

•          Manage communication processes and core channels for the project, including leader blogs, articles, our internal business collaboration/social media/SharePoint platforms and websites, digital communication, email and ecards, and presentations

•          Create and implement a change management plan that ensures change impacts and stakeholders are clearly identified and managed, that employee engagement is maximized, and resistance is minimized

•          Ensure that standard change management disciplines are integrated into the project implementation

•          Identify and manage stakeholders, including senior leadership teams directors and managers, subject matter experts, power users, end users, IT and non-IT staff, contractors and contingent workers, vendors, and other targeted groups

•          Implement feedback mechanisms and processes to ensure the communication plan execution meets expectations, making adjustments as necessary

•          Ensure that pertinent information about the project is accessible on appropriate internal business collaboration/social media/SharePoint platforms and that the information is relevant, timely, and easy to understand

•          Administer and coordinate key surveys and evaluations, including design, structure, content, delivery method, collection, analysis, recommendations, and follow-up


Job Requirements

•          Bachelor's degree and seven years of related experience in delivering strategic and tactical internal change management and communications or equivalent combination of education and experience

•          Degree in Communications, Internal Communications, Public Relations, Marketing, Journalism, Organizational Development, English, or related disciplines preferred

•          Experience with Change Management / Change Adoption

•          Major corporation experience preferred

•          Experience with IT clients preferred

•          Experience with intranet or interactive media and other web-based communication vehicles are a plus


Additional Requirements

•          Demonstrated strong written and verbal communications skills

•          Excellent organizational skills with a strong ability to prioritize

•          Strong analytical skills with a sharp attention to detail

•          Experience with user experience or usability

•          Ability to recognize trends and patterns

•          Proficient in Microsoft Word, Excel, and PowerPoint

•          Project management skills

•          Basic web authoring skills, HTML, and social business platforms a plus

•          SharePoint a plus

•          Snagit, Photoshop, or other screen capture and graphic applications a plus

•          Prosci Change Management Practitioner certification a plus

•          Training and instructional design experience a plus


Prosci Change Management certification a plus (preferred); certification in another change management methodology  





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