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Change Manager

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1 year engagement, potential to extend beyond.

Position Overview:
• Provide support to the Change Lead in the execution of change management activities in support of the large change initiative
• Provide support for the program metrics to measure change success/ failure rates and adoption of change
• Assist with the development, implementation and updating of resources and materials related to the trainings and communications
• Timely & quality completion of the following:
• Training and communication updates and resources; including eLearnings, FAQs, Guides, and other resources
• Weekly status reports and project plan/tasks
• Coordination of training and communication status updates to leadership
• Integration of the change management activities into the project plan
• Other agreed upon deliverables
• Support pilot/deployment
• Plan, build and execute of the pilot/deployment plan
• Identify actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
• Coordinate efforts with other specialists and business partners
• Evaluate and ensure pilot store readiness
• Monitor appropriate feedback channels to identify issues
• Track and report issues
• Effective and timely communication to mitigate and escalate risks and issues
• Execute retail in store training and provide in store support throughout the pilot

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