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Change Management Specialist

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We are looking for a Change Management Specialist who will play a key role in helping business transformation projects (change initiatives) at our client to meet business, schedule and budget objectives. The incumbent will focus on supporting change initiatives that improve business processes, systems and technology.
The Change Management Specialist will work to drive faster adoption, higher utilization and increased proficiency on the changes that impact employees in the organization to increase value creation, ROI and the achievement of successful results and outcomes. This person will support global multi-disciplinary project teams in integrating change management activities into their business transformation projects, throughout the lifecycle of the project and post-implementation, to ensure reinforcement and sustainability of the new processes and tools.
Key Result Areas, Roles & Responsibilities:
Support the change management effort on a global implementation of a new Project & Portfolio Management (PPM) Solution and associated PPM Business Processes across the client organization:

Successful preparation of affected staff within the organization for implementation of new PPM Solution and Processes
Drive the action plans developed based on detailed Stakeholder Analysis to accelerate change adoption within the organization
Drive the detailed plans developed to mitigate the risks from the Organizational Impact and Risk Assessment analyses already performed.
Support mechanisms for establishing systematic and regular communications with employees. This includes being a co-lead responsible for building an internal employee communication strategy and tactics, by working in close cooperation with the Project's OCM Workstream
Support change management and knowledge capture/transfer initiatives to ensure that employees are adequately prepared to deal with change to operate effectively during rapidly changing business conditions. Source and deploy processes to help guarantee that business changes are adopted and supported by our client's employees globally as "the way we do business around here"
Support the execution of plans by employee/user-facing managers, Project Managers, Project Leaders and other business leaders
Manage and integrate employee communication programs (i.e. skip levels, town halls, location visits, pulse councils, etc.) to ensure that employee's concerns and issues is captured, recorded and responded to for proper follow up and communication
Be an active and visible coach to managers and business leaders who are change agents and champions
In partnership with the OCM Workstream, create and manage measurement systems to track adoption, utilization and proficiency of individual changes
Work with change agent network across the client and Deployment Managers (EU and US) to integrate change management activities into overall training, deployment and roll-out plans
Develop and deploy adoption metrics to track progress against change management activities and report routinely on the progress and issues
Develop a robust and comprehensive plan for reinforcement and sustainability of the changes post-implementation, including mechanisms for gathering feedback that can drive improvements, fixes, updates/upgrades to the newly launched PPM Solution



Skills:
Experience and knowledge of state-of-the art change management principles and methodologies (example: Prosci, ADKAR)
Understanding of how people go through change
Exceptional communication skills both written and verbal; ability to clearly articulate messages to a variety of audiences
Basic understanding of how technology integrates with business processes
Exceptional organizing and planning skills with a proven track record in coordinating large scale business transformation and change programs
Knowledge of state-of-the-art training and learning principles, methodologies, and tools
Understanding of organization development and organization effectiveness concepts and their applicability to organizational learning
Fundamentals of project management
Able to work effectively at all levels in an organization
Excellent active listening skills
Problem solving and root cause identification skills
Strong analytic and decision making abilities
Must be a team player and able to work with and through others
Ability to influence others and move toward a common vision or goal

Qualifications:
Degree in organizational behavior or industrial and organizational psychology or a relevant related domain, and ideally, a business degree, e.g. BA, MBA, or equivalent.
5+ years of process, organization, change and/or learning improvement experience leading enterprise-level process improvement projects
Change management certification or designation desired
Training experience in a formal process, organization, change, and/or learning improvement methodology at an enterprise-level client or employer that included project definition, process measurement, analysis, and implementation (including benefits-realization plans)
Prior experience working in a medical device company is preferred
Experience with large-scale organizational change efforts, especially in a heavily-matrixed organization
Ability and willingness to travel approximately 20%

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