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Change Management Analyst

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The Change Analyst is responsible for developing a consolidated view of changes and reports that incorporate current change management processes in use by Design Engineering, Construction and Operations. This position will also track, document, report and maintain metrics for all consolidated changes. The successful candidate will have a proven ability to operate across computing groups to fulfill the development, delivery and on-going support of a collaborative change management process utilizing existing and new functionality.

Day to day activities for this role include:
•Working with the CM PM and others to track, document, report and maintain metrics for all consolidated changes.
•Facilitate Change review meetings and communicate approved changes.
•Work with other IT functional managers to produce change reports and process improvements, ensures requests meet all objectives to increase success factors, and identify and assist with developing good communication of changes.

Roles and Responsibilities
•Provide a role in the coordination, effective implementation and support of Change Management.
•Identifies areas for improvement of Change policies, processes and procedures including regular updates of policy and procedural documentation.
•Facilitate Change review meetings and communicate approved changes.
•Serve as an administrator for the data center Project Management Office.
•Provide reporting metrics for Change Control statistics


Must Have Qualifications
•2-3 years experience working in a mature Change Management program
•Solid project management skills

Basic Qualifications
•Bachelor’s degree in Computer Science, Information Systems, Business, or related field, or technical certification in combination with a minimum of three years’ experience in information systems.
•2 years’ experience in a Change Management role.
•Knowledge of ITIL Service Management processes: Asset, Change, Configuration, Problem, Incident and Release Management.
•Excellent written, verbal communication and statistical reporting capabilities.
•Outstanding organizational and documentation management skills.
•Strong interpersonal skills with the ability to elicit cooperation from a wide variety of sources.
•Ability to work independently or in a team environment.
•Experience with Change Management products such as Remedy or Service Now. Fluency with Microsoft Office products (Excel, PowerPoint, Word, Visio, MS Project and SharePoint),

Preferred Qualifications
• Knowledge of Change Management KPIs.
• Flexible with shifting priorities.
• Project management skills.
• Working knowledge of server-based, storage, Data Center operations, infrastructure, and development (test, dev. and prod) environments

This is a three month role with a strong possibility of full-time/permanent employment

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