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Change Communications Manager

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Job title: Change Communications Manager

Location: based in the heart of the financial district of London

Salary: Competitive


My client, a global financial organisation, are looking for a permanent Change Communications Manager, this organisation prides itself on having a value based culture.

In return for your skills, the organisation offers the opportunity for career progression, working to clear deliverables and a team that is friendly and supports their employees/co-workers, valuing helpfulness and team work as a USP and point of differentiation.


Overall purpose of role:

  • This change-focused role is part of a small central change capability within the broader Employee Communications team.
  • Working within a clearly-defined change communications framework, the Change Communications Manager is an integral member of multiple change projects across the business, although remains part of the Corporate Communications function.
  • The role holder owns the approach, plan and delivery of communication for each of their projects, working into the project manager and accountable executive for each.
  • The role is focused principally on projects delivering changes to the technology available to employees, initially with the longer term focus across BAU, projects change.
  • The role holder will be an active member of the broader Change Communications Forum. This group draws together all Change Communication leads from across the Corporate Communications function.  It is focused on designing and evolving the change narrative, ownership of the integrated change plan, and identification of aggregation opportunities across multiple projects.

Key Accountabilities:

  • Translate strategy and narrative into a clear context for each project, using membership of the Change Communications Forum to keep up to date.
  • Design a strategic communications approach for each project, working closely with the accountable executive, project manager, business leads and other functional specialists to understand the project impact and desired outcomes.  The role holder will be supported in this by the Head of Change Communications and peers in the Change Communications Forum.
  • Creation of content (hands on writing).
  • Cross-reference strategic approach with other projects, including those not led by the role holder, looking for opportunities to aggregate.
  • Create and manage a clear plan of activity for each project, feeding key milestones into the integrated change plan.
  • Deliver specific communication interventions in line with strategic approach and plan, to peer-reviewed best-practice standards
  • Measure impact of communication interventions, adjusting approach accordingly.
  • Play an active role within the broader Corporate Communications function, learning from colleagues in other areas and making the function a great place to work.
  • The role holder will be outcome-focused and comfortable working on their own initiative to build partnerships that cut through ambiguity.
  • They must advise and direct colleagues of often greater seniority, using their professional skills and experience to build trust in the advice being given.


Person Specification:

Essential Skills/Basic Qualifications:

  • You will have experience working in the Corporate Communication discipline within a large or small matrixed organisation. The key is that you have worked on complex projects, ideally multiple projects – preferably within Financial or Professional Services.
  • You will have specific experience managing the communication of high-profile change projects to tight deadlines, preferably in multiple geographies and across multiple audience types, specifically you will have a technical grasp and worked on key technology change programmes as an ideal.
  • You will have strong written and verbal reasoning, and the ability to write content in a variety of styles at speed. You will be tested on this and you will need to be able to provide examples of writing for external audiences as well as fit for purpose.
  • Excellent organisational skills, with a particular focus on formal project management – including a good knowledge of the structures, processes and artefacts common to large change programmes. You will also have the ability to manage your work and create schedules to inform and deliver to project managers.

This role will suit a 2nd or 3nd jobber, ambitious, bright and technology minded, as well as a great writer, you will enjoy and be passionate about change communications.



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