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Catalog Specialist

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Job Description

In this role, the candidate would be responsible for the following activities 
· Execute Data Collection sessions including preparing for the session and completing the activities post a session 
· Execute validation Standard Operating Procedures (SOPs)and report results 
· Log tickets for any issues found during data collection session and work with teams across the organization to drive issues to resolution 
· Documenting SOPs 

Basic Qualifications 
• Experience executing SOPs 
• Experience executing manual test cases 
· Attention to details and ability to root cause important issues impacting process or customers 

Preferred Qualifications 
· Strong organizational skills and team player 
· Comfortable communicating cross-functionally and across management levels in formal and informal settings 
· Strong ability to organize and track multiple test executions simultaneously, and ability to synthesize test results 
· Excellent written and oral communication skills 
· Meticulous attention to detail; the ability to juggle many tasks in parallel without lowering the quality bar 
· Excellent customer experience intuition; demonstrated success in delivering world-class customer experience 
· Strong analytical and quantitative skills; strong bias towards data-based decision making. 

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