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Carrier Operational Support

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Job Responsibilities 

Support maintenance of existing 150+ DCB carriers, including: 
-Project managing standard operational tasks that must be performed for each carrier, for example: 
rotating keys and certificates 
-Setup and configuration of carrier facing tools
-Communicating API spec changes e.g. the association prefix change DCB -? DCB_ASSOCIATION, new monthly report spec and tracking adoption of the changes across all carriers. 

Monitoring and performance: 
-Ensure carriers are operating correctly, contacting carriers when negative changes are detected 
-Troubleshooting technical issues as they occur 
-Carry out basic analysis of revenue performance using data warehouse tools . 

Improve user satisfaction by: 
-Managing charging and refunds issues between carriers and ConOps 
-Provide second level support for ConOps and 
-Inform them proactively about changes to the product 


Skills and experience 

Required 

-Project management skills, in particular managing project working with external customers and vendors. 
-Good verbal and email communication skills 
-Analytical skills, e..g analysing system or revenue performance using SQL 
-Experience in managing operational support teams 
-Basic unix shell experience 

Nice to have 
-Intermediate linux system command line usage, e.g. usage of scripting languages, common linux utilities, source control. 

Qualifications 
-Degree level, or equivalent practical experience

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