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Campus Operations Associate

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Responsibilities: 

Indoor Location Test - a project that allows us to conduct experiments onsite. The Campus Operations team supports this effort by collecting data on various locations through-out our campus using the company’s proprietary tools. The COA will walk around campus by foot, collect the necessary data, and return it to the company for analysis.  Due to the public nature of this role, the COA must represent the company and the project in a professional manner while interacting with employees and visitors. 

The ideal candidate will possess the following strengths:

  • Tech savvy with solid knowledge of mobile devices
  • Strong interpersonal skills when working with individuals at all levels
  • Professional personal presentation when meetings others for the first time
  • Must be able to multi-task and adhere to self-defined goals, timelines, and success measures in a fast-paced, ever-changing environment
  • Ability to rapidly assess, analyze and resolve issues as they arise
  • Highly motivated and hard-working with ability to think clearly under pressure individually but also in a dynamic, team-oriented environment
  • Ability to learn workflows and policies quickly and apply this learning to workflows
  • Strong attention to detail while working under tight deadlines
  • Interest in the digital and/or social media industry
  • Ability to read floor plans and find correct locations
  • Able to work independently with minimal guidance and as a part of a team

Minimum qualifications: 

  • 1-2 years’ experience in customer service or in a customer-facing role
  • Experience collecting data and conducting basic data analysis a plus 
  • Associates degree or equivalent practical experience
  • Flexibility with scheduling and ability to adapt to any work schedule required
  • Ability to continuously stand or walk

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