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CX / UX Program Lead

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Australia's leading financial institution is looking for a CX / UX Program Lead!!

About the role

One of the leading financial companies here in Sydney is looking for a talented CX/UX Program Lead that understands the importance of creating quality, authentic and empathetic experiences for its costumers.

As the CX Program Lead, you will play a pivotal role within the CX team by creating and delivering the foundation of the customer centric experience for one of their specific brands within the business. You will need to be an excellent communicator, who has strong stakeholder management skills and is prepared to lead day-to-day UX design activities and deliverables. If this sounds like yourself, then this is a great opportunity to truly provide strategic direction at a conceptual schema for a very well known company who's brand will be seen and used by millions of people!

You will be involved in & have experience in:

• Planning, creating and designing high-level customer-centered design experiences
• Excellent stakeholder communication and management skills
• Understanding and gathering requirements from stakeholders across the business
• Requirement gathering and analysis
• Research and user testing
• Prototyping, rapid ideation, and testing
• Working collaboratively in a team environment and comfortable leading/guiding more junior team members

What are the salary & benefit options?

If you want to enquire about the benefits package(s) and/or salary rate(s) available in freelance and contract work please call me to discuss.

What is the application process?

It all starts with an application, enquiry or a phone call, please apply with your latest CV and folio that provides examples of web, mobile, tablet based human/customer centered design based projects. From there we would look to arrange a face to face meet to explore your experience in more detail and importantly career aspirations and goals!

Don’t delay! We’re hiring as quickly as possible, call me during business hours on 02 8288 8288 to discuss, or email me your details to

**Only applicants who have an Australian passport or current Australian working visa will be considered.

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