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CRM Project Manager

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Position Purpose
Has a supporting role as they learn how the agency operates. Responsible for maintaining tasks within the larger project lifecycle such as conference reports, scheduling, statuses, POA routing, etc. This position is for a highly motivated, detail-oriented, service-focused individual who will manage under the direction of producers.

Major Tasks, Responsibilities and Key Accountabilities
• Assist in generating, updating and distributing requirement specifications, schedules, project reports, design specifications, meeting agendas, trafficking worksheets, conference reports/minutes and status reports as needed
• Expertly versed in workflow steps, involving creative development, execution and production for projects.
• Insure process and workflow is being adhered to; raise flags for potential issues/delays and recommend possible solutions as well as identify/track/report on project progress and milestones Develops draft production schedules for smaller projects (or portions of projects) that balance /client needs and internal talent availability
• Build Change Requests to document client and internal feedback
• Work proficiently in ticketing system to deliver task/defect/maintenance requests
• Pro-active in handling the logitics throughout the project, to ensure that all action-items are accomplished on a timely and accurate basis
• Escalates issues appropriately and professionally; demonstrates good judgment during escalation process
• Assists in preparation for client meetings
• Collaborate daily with Producers and team
• Coordinate asset collection from vendors and partners
• Assist in adding new assets to library and documenting licensing rights and usage
• Accountable for Quality Assurance on every project deliverable that crosses their desk
• Assist in filing the job request, Change Order and Purchase Order requests
• Effectively manages projects through use of appropriate resources and processes.
• Updating the client Extranet on regular intervals with project status, design reviews and other major deliverables
• Work with proficient knowledge in the area of project planning for comprehensive campaign programs and fast turnaround projects
• Track and maintain budgets for campaign programs to ensure agency profitability
• Communicate to large teams and across inter-departments
• Maintains rights management database for team
• Other responsibilities as assigned

Nature and Scope
Typically reports to multiple Producers and/or a Sr. Producer

Job Requirements
• Ability to work cross disciplinary across all of the functional departments
• Ability to adapt to several different team structures / types of work; project work assigned by the quarter

Education Required
Bachelor’s degree

Years of Relevant Experience
Entry level up to two years

Preferred Qualifications
• Experience or knowledge of the interactive space and/or agency experience

Knowledge, Skills, Abilities & Competencies
• True firm advocate
• PC proficiency in Microsoft Office Suite including MS Project
• Excellent communication skills
• Strong communication, organization, communication and follow up skills
• Initiative and personal responsibility for work
• Strong attention to detail with the ability to multitask
• Accountability and flexibility with the ability to work in a fast-paced environment
• Positive, team-player attitude

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