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CRM Program Manager

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Aquent is the world's largest and most successful boutique staffing firm specializing in the creative and marketing field. We offer the industry's best benefits including medical, dental and vision, a 401k plan, and for this particular client PTO! Our Talent rave about these subsidized benefits! We also offer an outstanding referral bonus program where you can earn thousands of dollars just for knowing and referring talented friends!

Our client is seeking a CRM Program Manager responsible for managing web content management programs in Plano, TX

i. Coordination of multiple vendor & client workstreams: Salesforce-Marketo integration , Sitefinity program roll out

ii. Build & ensure adherence to an overall master Sitefinity implementation project plan & schedule

iii. Understand the responsibilities and goals of the various vendor teams

iv. Establish & lead a communication plan between the teams

v. Work with teams to get agreement on program success criteria and manage to those

vi. Document the overall strategy for the Sitefinity program

vii. Work in close partnership with the Program Architect and report any risks or changes to Marketing Business Owners

viii. Identify and track program RAID with teams on a weekly basis

ix. Establish & manage a risk management strategy with Client and the teams

x. Establish & manage status reporting procedures between the teams

xi. Establish & conduct regular, frequent status meetings with workstream leaders and with Client

xii. Create and maintain project documents, including meeting minutes, program requirements, etc

xiii. Track and report regularly to Client on program cost and schedule against baseline

xiv. Track & ensure completion of agreed-upon deliverables, on time and within budget

xv. Establish a procedure for escalation steps for all teams

xvi. Establish & manage program change management procedures with vendors

xvii. Create & deliver post-project review with key workstream leaders and Client

i. 10+ years’ of project management experience managing complex, multi-vendor integrated technology solution implementations

ii. Experience managing remote and cross-located teams

iii. 5-7 years of Digital Marketing experience

iv. PMP certified

v. Strong leader with the ability to assess situations quickly and act decisively and assertively

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