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CRM Manager - Global tech brand

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A global consumer technology brand is looking for an experienced CRM Manager.

The purpose of this role is to manage global customer engagement and retention programmes across a range of channels and titles within their games studio.

The ideal candidate will be someone who understands customer journeys and the importance of delivering targeted multi-channel communications and can run effective and successful campaigns that engage and delight customers at all stages of the lifecycle. As part of the marketing team you will enjoy a creative, challenging and collaborative environment where your ideas will be highly valuable.

Key responsibilities
• Manage studio communications to its existing customer base across a range of channels
• Develop, manage and execute the promotional and events calendars for all products and services
• Coordinate creative and production requests, ensuring smooth operation of campaign delivery and quality
• Track performance of CRM activity, looking at revenue, retention, open and click-through rates
• Work closely with the production teams (producer, product manager) and other marketing leads
• Build initiatives with the Player User Experience to use CRM to drive engagement and participation rates
• Work with other studios to build and execute cross-promotional campaigns
• Liaise with the privacy and security teams

Key competencies/experience

• Previous experience in CRM gained within an commercial digital environment that requires customer communications to support the customer throughout their lifecycle (ideally within the entertainment space)
• Passion for customer communications and ability to use customer insight
• Bursting with ideas on how CRM can be used to drive performance within gaming
• Good attention to detail and a keen creative eye
• Manage multi-channel and multi-language campaigns running across multiple products and markets
• Comfortable with evaluating and optimizing campaigns in a quantitatively robust manner
• Ability to work well within diverse, cross-disciplinary teams
• Strong communicator with the ability to influence upwards and outwards
• Interested in games across mobiles, tablets, console and PC

If you are interested and would like to find out more, please can you get in touch ASAP outlining why you think you’d be suitable for the role, along with a copy of your updated CV and salary as soon as possible. Early applications may be prioritised

Please note only successful candidates will be contacted.

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