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LOCATION: San Francisco CA
CONTRACT: 6+ Months || Mon-Fri || Full-Time
PAY: $22-$26/hr (based on experience)

We’re looking for a creative Field Communications Coordinator and Copywriter who can turn complex, technical information into clear, concise direction for our retail store teams. This Coordinator/Copywriter needs to be an excellent writer with a great work ethic and maniacal attention to detail (read: no typos!). You should also be able to manage competing priorities all under tight deadlines (we send a lot of messages to our stores with very little notice!).

The Coordinator will not only write and edit communication, but will also be responsible for publishing it to store teams via our web-based task management platform. You’ll need to be a quick learner with a can-do attitude who can easily figure out our (sometimes cumbersome) internal systems. You’ll also help manage our ongoing localization process, making sure communications are routed for translation in the proper way.

Daily Communications Support:
• Write, edit and publish all field-facing information to retail task-based store system
• Work with Marketing, Pricing, Visual, and Operations teams to provide direction to stores that is clear and easy to execute
• Manage the ongoing maintenance and development of Store Portal
• Manage weekly localization process to ensure messages are translated and published to Mexico and Quebec stores

Communications Strategy:
• Manage business partners to ensure all content is accurate, delivered on-time, and translated (if necessary)
• Act as a communications filter so only the most vital information is communicated to the field
• Determine the right delivery tool and timing for each communication that will best support execution in stores
• Think creatively to continually improve our communications tools and processes

Relationship Building:
• Educate HQ business partners about Field Communication process and deadlines; hold teams accountable and identify root cause if there are recurring challenges
• Build cross-brand and cross-functional relationships to understand goals, uncover opportunities and manage upcoming communications needs
• Build and maintain relationships with field teams to gather feedback on communications tools and resources


Knowledge, Skills & Abilities:
• You’re a strong, confident writer. You can explain complex concepts succinctly and clearly
• You’re also a terrific editor. You know exactly how to make a piece of text shorter, more helpful, and easier to understand
• You’re a Microsoft Word, Excel, and PowerPoint guru. You’re also extremely comfortable with technology, web-based systems, etc. (Bonus points for graphic design experience.)
• You have strong project management skills, and can easily multi-task, follow up and manage competing priorities all under tight deadlines
• You’re a self-starter, but when something is over your head you aren’t afraid to ask for help

• College degree required
• Minimum 1 year communications and/or professional writing experience
• Retail experience a plus

ID: 5197712

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