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CMS Producer

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As a producer, this multi-faceted position supports the International Content team. US and International Content creates all of the content for web and mobile payment products, which span 24 localized websites and 26 languages. This content is published, maintained, localized, and translated with a Content Management System (CMS). Producers use the CMS and work cross-functionally to make sure that content is published on time and according to the exacting specifications of the International Content team.

• Document and assist with refining technical CMS tasks and processes
• Train new internal users on how to use the CMS
• Act as "first line of defense" in supporting internal users
• Become familiar with voice, tone, and editorial style guide
• Liaise with UI Engineering to set up new features for content entry
• Liaise with QA to fix content bugs in CMS
• Enter and edit content in CMS as needed
• Evaluate current tools and emerging technologies that best serves the needs of internal users
• Work with internal users and stakeholders to develop, enhance, manage, and solve issues with current tools
• Support cross-functional groups with multiple projects
• Perform CMS admin tasks related to workflow and importing/exporting content for localization and/or for QA
• Comfortable managing multiple priorities
• Ability to stay flexible in fast-paced dynamic environment.

Pluses:
Experience creating test cases and comfortable with following up on bug fixes.

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