Business/Usability Analyst

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Our client, the world’s largest dedicated security technology company, is looking for a Sr. Business/Usability Analyst for a 1-2 month contract position onsite in Santa Clara.

As a Business/Usability Analyst you will facilitate the design effort on a variety of projects in a highly collaborative, fast-paced environment. Your role is to deliver detailed use cases, process flows, business rules, and error conditions. You will work closely with product and marketing managers, user interaction designers, and software engineers to improve the company web site and products (desktop and mobile applications).

• Conduct detailed analyses of existing processes and document findings, e.g., Pareto charts, Swim Lanes, Process Flow diagrams, Cause and Effect Diagrams.
• Write summary and detailed use cases, based on understanding of our systems and users.
• Write detailed functional requirements and design specifications for Web site applications and flows, coordinating with business owners, development leads, user interface designers, and usability specialists to build a great customer experience.
• Research, analyze, and deliver in a clear, straightforward manner details which will facilitate an efficient development cycle.
• Balance business needs and understanding of existing system design to recommend alternative approaches to meet requirements.
• Design or collaborate on user interaction models, navigation flows, and prototypes.
• Translate usability and field research into design improvements.
• Anticipate and make tradeoffs, balance business needs and technical constraints in the design specifications.
• Successfully communicate conceptual ideas and design rationale.

• Undergraduate or graduate degree in computer science, information architecture, business, or related field
• 5-7 years experience in software and Web technologies; experience with mobile a plus; experience with OEM and ISP distribution channels a plus   
• Minimum 5 years product development experience, writing requirements for ecommerce platform
• MUST have portfolio of analyses, use cases, product requirement and/or design specification documents (Non-confidential work samples must be provided.)
• Strong analytical and communication skills
• Negotiation and influence skills
• Ability to successfully lead teams and cross-functional groups from technical and business disciplines.
• Ability to communicate design rationale and build consensus.
• Ability to develop new approaches to complex design problems.
• Must be organized, have an eye for detail, and be able to put ideas into a tangible form.
• Experience with Windows 2000, Web service Architecture, .NET framework, SQL database
• Ideal: Experience with Pragmatic Marketing methodology
• Ideal: Experience with Security Software

• This is a 1-2 month, full-time, W-2 contract position located in Santa Clara, CA
• This position is not eligible for telecommute or offsite work

AQUENT is a firm that offers content design and development, marketing, and creative services solutions. For more than 20 years, we have helped provide outsourcing and staffing solutions to clients across the globe. We're a minority-owned business, committed to maintaining professional quality with a personal touch.