These job descriptions are examples. Looking for work?

Find JobsFind Jobs

Business Systems Analyst (CRM)

0 people like this description

Position Description

This position is responsible for development and the on-going support of the Customer Relationship Management (CRM) system. This includes the end-user relationships, requirements gathering, solution logistics and the evaluation of alternative technologies. The role will work closely with the business and collaborate on requirements ensuring that the business needs are met by the system. The position requires the understanding of the data needed to be stored to meet or exceed the needs of our business and the use of that data for reporting, analysis and by other internal systems.

Responsibilities

Serve as the IT business analyst and collaborate with the business on CRM projects and enhancements
Manage and coordinate the CRM project with the various development teams, the business and consultants on the design, development and on-going support and enhancements of the system.
Work with other business analysts and the development team to convert business requirements into functional and technical designs
Develop test plans and scripts
Support and coordinate user acceptance testing (UAT) and training
Coordinate and/or deliver end-user training as appropriate
Support the business in creating Business Requirements Documents, and create Functional Design and Testing documents
Lead small projects and enhancements from conception through deployment using standard PMO methodology
Manage on-time project delivery and business expectations and ensure internal customer satisfaction
Work on the design of reporting and data needs with the business users

Requirements

7+ years of CRM design and development experience
5+ years of business analyst and project management experience
Familiarity with business reporting and reporting tools required
Business Intelligence experience a plus
Familiarity with data modeling tools such as ERWin a plus
Demonstrated successful working relationships with IT and Business customers
Ability to present complex technical ideas in business-friendly language
Excellent written and oral business communication skills
Proven analytical, evaluative, and problem-solving abilities
Exceptional customer service orientation
Extensive experience working in a team-oriented, collaborative environment
Strong multi-tasking capabilities

These job descriptions are examples. Looking for work?

Find JobsFind Jobs