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Business Process Manager

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We are looking for a Business Process Manager (BPM) for a global project focused on improving Project & Portfolio Management (PPM) Processes across the company.
This position is responsible for benchmarking project management best practices within a large diagnostics company and incorporating them to the client's Business Process Model.
The incumbent will work proactively to assess business specific value chain processes to enhance operational effectiveness. Specifically, the BPM will design, deploy, monitor, and continuously improve PPM Processes in order to ensure consistency in approach and adherence to best practices in all phases of project and portfolio management. The Manager will align all involved stakeholders (Global Project Managers, Project Leaders, Portfolio Managers and other functions) on both the governance and operational processes to facilitate the achievement of business goals, through design and deployment of the business processes, management model and their performance monitoring.
The BPM will manage, train, and support various project stakeholders. The BPM will partner with the Change Management Specialist as well as with all organizational levels to facilitate acceptance of improvement opportunities, train on the BPM solution and the clinet's PPM Solution, and serve as a subject matter expert for internal and external stakeholders. This person may also support translation of processes into use cases and requirements for the client's PPM Solution.
The Manager will interact with team members, functional managers, PMO Staff and executive- level project stakeholders. The position reports to the Global Business Process Owner for R&D PPM

Responsibilities
Serve as a subject matter expert on BPM for Business Transformation/Change Initiatives
Lead BPM events by facilitating cross-functional teams comprised of individual contributors through executive level management, including dialogue with external stakeholders
Provide BPM coaching and mentoring to teams, process owners, and individuals
Participate in and facilitate meetings by providing guidance, training, and insight using various organizational capability / business process management tools
Identify / implement best PPM practices and develop effective tools to aid in operationalizing these processes
Create communications for relevant audiences
Coordinate training activities, including training materials
Implement and track key metrics to analyze performance relative to implementation
Investigate, analyze, and recommend solutions for company-wide implementation, including on-site visits, to maintain end-user satisfaction and continued engagement
Liaise between business and technology team members
Capture and report on BPM metrics across the organization
Assess processes and practices to identify opportunity areas for improvement in project and portfolio management
Define and implement methods, techniques and practices for project & portfolio management process design and /or change
Be a sound boarding to stakeholders to improve and maintain the expected value of project & portfolio management
Assist the R&D PPM Global Business Process Owner in coordinating and facilitating meetings, initiatives and actions to drive best practices, facilitate change and foster a culture of learning and continuous improvement

Skills Qualifications
Bachelor's degree or equivalent; University degree in Business Process Management, Business Administration or Industrial / Business Process Engineering or equivalent qualification desired
At least 5 years experience in Business Process or Management Consulting, ideally in healthcare or technology industry
Demonstrated experience in planning and facilitating process improvement and change management initiatives resulting in positive organizational outcomes
Capable to implement global methods and deploy process discipline
PMP or related Project Management Certification desired
Proven practical knowledge of project management processes and techniques is required
Knowledge of project management software preferred
Experience with Planisware PPM solution desired
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group: executives, managers, subject matter experts, and software developers
Strong ability to manage and communicate with complex business groups and C-level business contacts
Excellent analytical and problem solving skills
Tact, diplomacy, humility, adaptability and a good sense of humor a bonus
Ability and willingness to travel approximately 20%

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