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Business Process Analyst

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The Process Analyst is responsible for leading process improvement projects, with the goal of implementing cross functional business processes that are aligned with the organizational goals and objectives and compliant with regulations and standards applicable to McKesson Specialty Health Pharmacy Operations
Responsible for improving processes in the areas of (but not limited to):
• Operations
• Training
• Quality Assurance
• Document and Records Management

Key responsibilities includes (but not limited to):
• Managing process improvement projects
• Analyzing and documenting process current state and future state in collaboration with cross functional SMEs as required
• Developing business process maps with cross functional team
• Developing Standard Operating Procedures (SOP) describing required operational activities, compliant with applicable regulations
• Providing training for employees on internal processes and tools
• Developing metrics, dashboard and report to monitor process effectiveness
• Leading the process development meetings and related activities

Minimum Requirements
a) Education:
• Bachelor’s degree or equivalent experience
b) Experience:
• 5+ year experience with direct involvement in analyzing and implementing business processes
• Financial acumen: ability to calculate cost benefit analysis and ROI. Must be able to build and justify business case
• Experience in Change Management and implementation
• Strong knowledge of MS Office and database management tools (including Word, Excel, Access, PowerPoint and Visio)
• Six Sigma, Lean and/or Kaizen certified preferred
• Project management experience preferred
• Knowledge of pharmaceutical or healthcare industry is a plus

Additional Knowledge & Skills
• Strong writing, negotiation and presentation skills
• Collaborative, customer-focused and able to create visible value
• Broad understanding of business processes
• Understanding of regulations applicable to reimbursement and PAP Operations
• Process analysis, design and documentation writing skills
• Project Management skills
• Technical background with process automation tools
• Conflict Resolution skills
• Leadership skills
• Strong Communication skills
• Proactive and self-motivated
• Able to interact constructively with other departments
• Excellent interpersonal skills

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