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Business Analyst

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The Business Analyst in the Portfolio Management Office (PMO) is a global role in Global Program & Project Management (GPPM) as part of Global Customer Experience (GCX), Global Customer Operations. GPPM delivers professional project management services to help accelerate growth, drive greater disciplined innovation and focus on our most critical business priorities, while providing visibility to our investments, resource capacity and functional scalability.

The Business Analyst for the Portfolio Management Office will support the PMO team in three key areas of focus: 1) Portfolio Management & Insights, 2) Demand & Capacity Management, and 3) Methodology & Standards.

This role is responsible for developing and maintaining robust yet flexible tools to assist in overall portfolio management. This role requires a blend of business acumen, project management tool experience & administration, communications, leadership, and tactical ability and project management skills.

Core Job Responsibilities Include:
• Build capabilities to improve accuracy for estimating and managing the financial elements of projects; inclusive of business cases, financial controls, benefits realization, etc.
• Actively lead a pipeline management process to prepare for future business objectives, portfolio needs and effective utilization of capacity.
• Directly manage tool development, administration and maintenance as required for portfolio data aggregation and reporting,
• Must be capable of working across complex organizations and dynamic environments that are prone to regular change
• Ability to synthesize information from multiple sources and use it for effective decision making
• Proficiency in Microsoft Office (Word, Excel, Visio, PowerPoint, MS Project), MS SharePoint, InfoPath, Tableau required
• Strong experience with portfolio management tools and software (such as JIRA, Advent, Daptiv ) preferred

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