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Business Analyst

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This position is responsible for delivering exceptional analysis and requirements definition for multiple ongoing projects within a major functional area of the eCommerce team. This role serves as an eCommerce expert, responsible for analyzing, facilitating, prototyping and documenting requirements for Sales, Self Serve and Support projects,

Requirements Definition:

• Leads and facilitates requirements sessions with key stakeholders, capturing or prototyping program/project requirements and full scope of impacts, serving as a Subject Matter Expert (SME) on portal functionality and eCommerce best practices.

• Operates according to best-in-class processes around requirements definition, requirements tracking, and requirements traceability for all IT and business level testing activities.

• Leads requirements definition efforts for critical, enterprise level eCommerce projects within a designated program area.


• Develops and maintains the capability to effectively use visual requirements prototyping tools (iRise or others) through ongoing training, self study and professional development activities.

• Capable of rapidly prototyping and demoing planned functionality to executive leadership and other key stakeholders.


• Bachelor’s Degree Required

• 5+ years related experience in Business Analysis, Requirements Definition and/or Requirements Prototyping.

• Must possess a thorough understanding of the requirements definition phase, its deliverables, and its relationship to all other phases of the SDLC.

• Strong experience in the online eCommerce space is a plus.

• Experience in writing world class requirements documents and strong facilitation skills are required.

• An understanding of the Verizon Wireless online portals and associated sales/support teams is a plus

• Must possess working experience in iRise, Balsamiq, Axure, Just in Mind or Omnigraffle

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