Document and identify gaps in business processes through process mapping to illustrate current and future state.
Major Job Duties and Responsibilities:
-Identify and analyze business problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate.
-Is involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.
-Manages project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps.
-Assess, research, analyze and document sponsor/stakeholder needs.
-Supports the Project Manager in planning, executing, controlling and closing phases. -Develop and maintain strong relationship with business partners and internal/external team members.
-Identify issues and escalates/manages resolution as required.
-Coordinates and provides support to the business with the process implementation.
-Perform other duties as assigned