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Business Analyst

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This position is responsible for supporting execution of our client's global shipping strategy related to international trade with a goal to drive efficiencies in shipping operations for the North America business.

The role includes analyzing and reporting on hub handling and efficiency metrics relating to warehouse operations processes, logistics and warehouse exception management processes and coordinating international shipping and export processing activities with third-party logistics providers.

The Analyst, Global Shipping Hub Operations will be responsible for:
• Monitoring and analyzing customer behavior to identify areas of improvements in the GSP operations process.
• Coordinating daily warehouse operations with third-party logistics partners providing fulfillment and freight forwarding services to ensure SLA and SOP compliance.
• Managing daily shipping exceptions and tracking escalation processes with client's Customer Service Logistics and Account Management teams for outbound shipping volumes.
• Managing ongoing processes to identify the GSP supported categories, prohibited items and key item eligibility criteria based on exports country and shipping carrier requirements.
• Developing and managing current metrics and KPIs for measuring partner and Platform performance, to enable supply chain efficiencies, forecast accuracy, and process improvements, and preparing monthly and quarterly report cards
• Create custom reports based on business requirements
• Maintain knowledge of current industry best practices in international supply chain management and transportation

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