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Business Analyst

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Key responsibilities for this position includes oversight of systems and databases that support key areas of our US & Canada organization and generate reporting for performance and decision making. Identify opportunities for process enhancement and application improvements to better meet the needs of the organization. Manage operational and project related activities and report on progress to operational unit or senior management. Ability to define, create and implement new metrics. Consults with a variety of internal and external clients who have diverse, and possibly conflicting, needs. Provides data support for analysis on project and program evaluations to measure success and future viability. Help strategize, plan and synthesize as well as communicate across various areas of the organization, including cross functional collaboration to drive results.

KEY COMPETENCIES attributed to driving service include, but are not limited to the following:
• Business and technical acumen
• Systems administration
• Business and system analysis
• Requirements analysis management
• Process improvement
• Business Process Modeling and Process Flow Diagramming
• Excellent customer service
• Acts with a sense of urgency
• Holds self and others accountable
• Promotes collaboration
• Demonstrates resourcefulness and plans ahead
• Demonstrates integrity
• Exhibits technical or functional knowledge
• Drives for achievement
• Encourages diversity of thoughts and actions


SUPERVISORY RESPONSIBILITIES

There are no direct supervisory responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:
• Perform analysis of processes and data to identify trends, best practices, automation and streamlining opportunities that will enhance performance and drive success
• Oversees data/information management for the benefit of the entire organization, including producing dashboards, scorecards and operational reports
• Drives for process improvement, collecting and synthesizing information for recommendations to staff and Executive Management
• Participates in cross functional teams on strategic projects and initiatives
• Coordinates data management projects though the entire life cycle
• Manages vendor relationships for effective information system solutions and liaisons between PCI and related business partners to support the needs of the organization
• Manages operational activities such as systems administration, scheduled and ad-hoc reporting, and modifications to system functions and data collection practices to better align with strategies and goals of the organization
• Administers systems/databases (including user account access/management, troubleshooting issues, field management and data cleanup efforts)
• Develops and delivers documentation for staff training on system processes, procedures, and operational reference as well as lead webinar re-engineering for on-line application/ external client training purposes
• Engages in internal and external audits, ensuring system and process compliance
• Develops automation and performs ongoing maintenance of integrated data solutions
Desired Skills and Experience

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