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Business Analyst - SharePoint/ Web PM

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Experienced System Business Analyst who under moderate supervision (as part of a project team working on our client's Intranet initiatives) supports ongoing business operations and new projects. Works with system users to troubleshoots issues and helps to develop recommendations to address problems. Supports business side end users while also partnering with IT on development activities.

1. Supports Microsoft SharePoint Content Management “end user” Application.
2. Resolves problems as needed to ensure that end users receive prompt, efficient service in accordance with company policies.
3. Meets with supervisor to discuss project status and present recommendations.
4. Performs special projects as requested.
5. Monitors Intranet support mailbox for over 600+ user base. This involves troubleshooting issues and providing timely, accurate responses with the content user, documenting incidents and corrective action follow-ups.
6. Candidate will be tasked with writing and running User Acceptance Test (UAT) cases in accordance to BRD (Business Requirements Document).
7. Serve as a trainer for introductory (1 day classes) being taught to Intranet site editors.
8. Become a subject matter expert around the Microsoft Sharepoint Intranet product and use that knowledge to support users, develop functional requirements, test cases, and other project related processes.

Requirements:
• Must be experienced in writing and running test cases with at least 3-5 years’ experience in business/systems analysis with a focus on web/internet projects
• Must be process oriented with a web project background.
• Must also be a quick study, very open to learning SharePoint CMS as a key part of the project. • Strong customer service skills
• Must be able to gather and write business requirements documentation
• Must be detail oriented and be able to project manage smaller scale projects.
• Must have strong communication skills and be able to work with both business users and IT.
• Must have strong systems analysis skills and technical project management experience.
• Be passionate and energized about providing web support and being part of a project team.
• Highly motivated and a proactive learner.

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