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Business Analyst - Salesforce

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Our top entertainment client located in Silver Spring, MD is looking to hire a Salesforce Certified Business Analyst for a position through the end of the year with potenial to extend or convert to full time. This position comes with W2 pay and a generous benefits package.

Position Summary: 
Company is seeking a highly motivated individual to act as the Business Analyst on multiple mission critical IT projects. This individual will act as the liaison between internal stakeholders and the technology teams to: 
• Document, analyze, validate and communicate business requirements. 
• Participate in the development, enhancement, and maintenance of Salesforce.com and related internal systems. 
• Analyze and document business processes in order to facilitate smooth technology roll-outs. 


B. Key Responsibilities: 
Project Support 
• Lead the collection, analysis, documentation and coordination of business requirements and business rules. 
• Assist in quality assurance and defining testing strategy and risks. 
• Assist in the enforcement of project deadlines and schedules. 
Stakeholder Management 
• Work directly with and serve as the liaison between business units, key stakeholders, technology, and support teams. 
• Collaborate with subject matter experts and technology experts to establish the technical vision and analyze tradeoffs between usability and performance needs. 
Salesforce.com Design & Maintenance 
• Maintain workflows, approval processes, and validation rules based on stakeholder requirements. 
• Create and maintain reports within Salesforce. 
• Implement minor changes and enhancements in Salesforce.com. 
• Monitor and manage Salesforce.com data quality. 
Process and System Documentation 
• Document changes to the design and implementation of Salesforce.com. 
• Deliver informative, well-organized presentations. 
• Participate in short- and long-term planning sessions with business units to improve business processes. 
Specific Expectations 
This individual must possess a strong attention to detail, the ability to deal with ambiguity, and exhibit strong decision making skills 

* Excellent time management, organization and attention to detail. 
* Familiar with process charting tools such as Microsoft Visio, presentation applications such as Microsoft PowerPoint, and project management applications such as Microsoft Project. 
* Familiarity with issue and task management systems such as Jira, Asana, and Service Now is a plus. 
* Proficient in MS Office. Ability to communicate technical processes and concepts using Microsoft PowerPoint, Visio, or other illustration software. 
* Self-driven with a knack for solving problems. 
* Proficient at prioritizing, managing, and executing tasks. Demonstrated capability to oversee multi-person, multi-system projects. 
* Bachelor's degree in information systems, business management, or related fields. 
* 4-5 years of progressive experience in requirements gathering and analysis, and data management. 

C. Requirements: 

• Bachelor’s Degree in Information Technology Management or related discipline or 5+ years of direct equivalent experience. 
• 3+ years of hands on Salesforce Administration / Analysis. 
• 2+ years of experience in technical and/or process improvement and project management. 
• Proven ability to lead cross-functional teams. 
• Thorough understanding of how to interpret customer business needs and translate them into application and operational requirements. 
• Ability to successfully engage in multiple initiatives simultaneously. 
• Ability to work independently and take initiative. 
• Strong analytical and organizational skills. 
• Excellent verbal and written communication skills. 
• Strong interpersonal skills. 
• Ability to effectively present information and respond to questions from groups of managers, vendors, clients, customers, etc. 
• Basic SQL skills. 
• A Certificate in Business Analysis, Systems Analysis or Salesforce.com. 
• Experience with data integration into and out of Salesforce.com. 

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