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Brand Development – Account Management

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Overview

Builds effective relationships with entry- to mid-level client contacts; may execute day-to-day

account activities including the coordination of projects from estimation to completion. Partners

with the broader project team to ensure deliverables are completed in an efficient manner- on

time and on budget. Utilizes an understanding of the Company's and the client's industry,

business, and products to identify opportunities to sell additional solutions to meet existing

client needs. May support one or more small-to-medium accounts.

Key Accountabilities

Client Experience

• Serves as the main day-to-day contact on current projects for clients, suppliers, external

partners, and the Account team; provides timely responses to all inquires (e.g. within one

(1) business day).

• Participate in meetings with existing clients and internal teams to identify adequate new

services/offerings to meet clients’ evolving needs as required; serves as the Subject

Matter Expert on processes, capacity, timelines, etc.

• Ensures high quality standards in all client deliverables.

Operational Excellence

• Effectively coordinates client-specific projects throughout the lifecycle, including estimate

creation, selection of appropriate projects and sub-projects, assignment of resources,

monitoring project progress, and generation of the client/project invoice.

• Translates client requests and requirements into detailed, and sometimes technical,

instructions for project teams.

• Partners with the client, the Account Team, and project teams to resolve identified project

issues.

• Ensures accurate and timely invoices are generated by maintaining correct project details

and supporting evidence, including change orders and rework, throughout the project

lifecycle.

• Initiates new data item requests utilizing the Master Data Management (MDM) process

and guidelines to ensure accurate client, project, and financial details are available in the

system.

• Partners with Client Integration and the Account Team to ensure a smooth transition for

new clients; attend pre-integration and planning meetings as needed.

• Participates in cross-functional teams to develop and/or adapt processes, policies, and

workflows to improve efficiency, accuracy, speed, quality, etc.

Employee Experience

• Creates strong and effective internal partnerships and collaborates across the business;

listens and values the opinions of others.

• Is an effective team member; supports the team by pitching in at any level and effectively

working across the organization to meet the needs of the business.

• Takes ownership of personal actions and outcomes; encourages and empowers others to

do the same.

• Embraces change; maintains an open mind and is flexible and adaptable in the face of

ambiguity and change.

• Focuses efforts on achieving SMART objectives aligned to the Company’s Strategic

Imperatives.

ACCOUNT MANAGER 1

• Proactively seeks opportunities to increase knowledge, skills and abilities.

• Monitors and pursues upward and lateral growth opportunities to enhance expertise and

drive career development.

Growth

• Supports the Company’s profitability efforts by focusing on the efficient, accurate, and

timely coordination of the assigned project activities.

• Supports the Account Team in its effort to increase revenue through selling additional

products and services across the companies portfolio; Participates in the development of

innovative proposals to capture both account growth and new business opportunities.

Other

• May perform other duties, as needed, to meet the needs of the business.

Success Profile

Education & Certifications

• College degree (e.g. Bachelor of Arts) or equivalent degree within appropriate discipline

such as Business, Graphic Arts, Marketing, Advertising, or an equivalent combination of

education and experience sufficient to successfully perform the key accountabilities of the

job required.

Experience

• Previous account management experience in a Creative Design Agency (advertising,

marketing, publishing, film), Market Research firm, or similar consulting environment.

Skills & Abilities

• Good knowledge of business models, objectives, financial metrics, etc. used in decision-
making.

• Good understanding of the Company’s market and business environment.

• Good understanding of effective Creative Design practices, trends, techniques, and

processes across one or more touch points or mediums (e.g. packaging, in-store, online,

mobile, print, direct).

• Good problem-solving skills; ability to identify and execute effective solutions.

• Ability to build new relationships and nurturing existing relationships with internal and

external clients.

• Good understanding of the assigned clients’ products and services.

• Ability to work well in a team environment and develop collaborative relationships with

colleagues across the Company; willingness to work with colleagues at all levels.

• Ability to manage heavy workloads, prioritize work appropriately, and meet assigned

deadlines; good organizational and analytical skills (including attention to detail).

• Good presentation and communication skills (written, verbal).

• Proficient computer skills (e.g. MS Office Suite).

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