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Bilingual Customer Compliance Specialist

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*Order processing: 
-Responsible for coordinating order processing with Shared Services and Sales team for all customers in the region. 
-Pricing errors review in Orders Acknowledgement. 
-Product Allocation & Flow planning. 
-Control shipment of language specific items and version to customers. 
-Review payment terms to comply with orders sent by customers 
-Send sales order, inventory availability, and payment information to customers. 
-Coordinate with Finance, Logistics Team and Sales Managers verification of customers Credit Limit, Funds received, and releasing goods for shipment. 
-Material Determination. 
-Working closely with logistics to ensure shipment is done within a time frame. 
-Responsible for creating database with technical and specific data of each product according to customer’s requirements. 
*Customer Service: 
-Responsible to maintain constant communication with customers regarding orders, follow-ups, backorder re-work, shipment dates, and any information that customers might need or request regarding their product availability and on shelf dates. 
-Provide technical and administrative product information as needed to customers. 
-Process credit notes as required. 
-Samples. 
-Creates customized data base per customer’s requirements. 
*Customer Compliance: 
-Search and manage translation and distribution of Quality Tests Reports. (ISO, EN71, ASTM). 
-Create Import Labels for Latin American Market, control translation of instruction manuals. 
-Search products images and data specifications 
-Communicate with affiliates and third-party vendors to obtain test reports, instructions manuals, packaging, and images. 
-Any other compliance issues such as: 
-Information needed for customer to import goods. 
-Translations of Proforma invoices / formats / purchase orders. 
-Maintain, organize and follow up on all compliance data by customer / country. 
Education Requirements: 
BA/BS minimum. 
Five or more years of experience in Sales Administration, Customer Service. 
Knowledge of SAP 
Product Allocation – Flow planning. 
Knowledge of International Business preferred with Latin America markets. 
Knowledge of Test Reports (EN71, ISO, ASTM). 
Experience: 
Effective communication and organizational skills, strong attention to details, ability to work effectively under pressure, ability to solve logistical problems as necessary. 
Must have highly developed leadership, communication (written & verbal), presentation, organizational, interpersonal, analytical, problem resolution, and follow-through, customer service skills. 
SAP experience a plus. 
Product Allocation – Flow planning. 
Knowledge of import regulations and toy compliance a plus. 
Bi-lingual – English and Spanish. 
Interpersonal and team building skills- Be able to work alone or in a group to accomplish a goal or a task. 
Proficient in SAP, Windows Excel (Pivot Table), Power Point, Word, Outlook.

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