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Bilingual Community Manager

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4-month assignment with possibility of extension for a Community Manager with 1-3 years experience! The ideal candidate has exceptional oral and written communication skills and is a ‘people person’ with great customer service skills and the ability to engage in online and offline conversations with customers while establishing a strong sense of community.

Responsibilities:

• Create, manage, and grow various brands’ presence through Twitter, Facebook and Instagram, for brands.

• Monitor conversations in forums and dark posts and engage accordingly.

• Provide customer support and mitigate customer concerns as the first point of contact in social media.

• Facilitate engagement by asking good, relevant, questions and setting the tone for the community.

• Maintain community & brand guidelines.

• Identify trends and gather insights online and report delivery of findings weekly to the team.

• Work with the communication team to tailor brand communications and content to an array of audiences.

• Actively monitor posts and ensure they are responded to by finding a Subject Matter Expert, responding to the post yourself or redirecting them to the right engagement point.

• Cultivate healthy relationships with key members of the community.

• Respond to comments and customer queries in a timely manner.

• Reputation management escalation process.

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