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BTM Specialist

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Our client, financially stable, well established and reputable in the automotive captive finance industry is looking to bring on board a Business Transition Management Specialist to join their team on an enterprise level initiative that revamps the way the corporation transacts with the end customers.

TOP 3 SKILLS:
1. Communication Skills - Written, Verbal, Presentation
2. Stakeholder Engagement - change impact assessments, building consensus with Managers/Executives, Staff, Vendor Partners
3. Tactical execution of BTM Deliverables - Powerpoint Presentations, MS EXCEL spreadsheets, tracking status of projects, MS WORD asset creation.

The Business Transition Management (BTM) Specialist will play a key role in ensuring project (change initiatives) meets objectives on time and on budget by increasing user adoption and usage. This role will focus on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility for this role will be the creation and implementation of change management strategies and plans that maximize employee adoption and usage and to minimize resistance. The BTM Specialist will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, and the achievement of results and outcomes.

Responsibilities include:
• Draft BTM team communications, develop planning tools and activities, and participate in resource planning activities
• Participate in all program-level planning meetings with program leadership as BTM representative
• Manage relationships with business and program leaders and key BTM partners and SMEs
• Review and provide input and direction to BTM strategies, plans and key deliverables
• Apply a structured methodology and lead change management activities
• Assess change impacts
• Complete change management assessments
• Create change management strategy
• Identify, analyze, prepare risk mitigation tactics
• Identify and manage anticipated resistance
• Create actionable deliverables for change management levers: communications plan, training plan, and stakeholder management plan.
• Support communication efforts
• Support training efforts
• Support and engage senior leaders
• Support organizational design and definition of roles and responsibilities
• Coordinate efforts with other specialists
• Integrate change management activities into project plan
• Evaluate and ensure user readiness
• Manage stakeholder expectations
• Track and report issues
• Define and measure success metrics and monitor change progress

Skills/Experience Needed
· People/Team management
· Client/Vendor relationship management
· Change management and planning development and execution
· Training and planning development
· Project planning and management (MS Project)
· Executive, dealer and associate communications – strategy, planning, execution
· Change agent network strategy and management
· Stakeholder assessment approach, development and execution
· Familiarity with change impacts assessment approach, workforce transition strategy (Other team members will execute this work)
· Intermediate to Advanced MS Office Suite capability (especially PowerPoint)

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