The Assistant Producer is responsible for supporting the overall operations and quality assurance of the websites. The Assistant Producer will execute website testing activities within .com and .ca. This includes marketing site content and functionality. Also responsible for working with manager and other cross functional partners to resolve defects found on the production site and within the website tools.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Works within content management tools to assist with executing all scheduled website updates.
Coordinates review and final sign-off of website content with other Production team members; documents feedback and manages any required changes.
Owns the documentation, maintenance, and communication of the weekly marketing push schedule; works with manager to ensure accuracy on an on-going basis.
Site Features/Customer Experience
Works closely with team in tracking and troubleshooting defects found, clearly communicating issues and the potential root cause. Escalates issues and recommendations with an appropriate level of urgency.
Assists team on various projects to help improve the overall site experience.
May be asked to assist with special projects as needed.
1) Knowledge, skills & abilities:
Understanding of Internet technologies and web-based content publishing, production, and UI issues.
Understanding of web production and release processes, including direct experience with website tools and technologies.
Ability to work effectively with both business and IT counterparts, leveraging best practices and providing assistance when needed. Process driven.
Excellent oral/written communication, analytical and interpersonal skills; strong attention to detail.
Self-motivated and driven. Ability to work independently with a constant sense of ownership for the quality assurance of site.
2) Minimum educational level:
Bachelor’s Degree or equivalent
3) Minimum experience:
1-2 years online experience in testing or in a web production environment.
1+ years experience in an Internet environment. Retail eCommerce experience a plus.
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