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Associate UX Researcher

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Aquent's Fortune 500 retail client is looking for an Associate UX Research to work an initial 1 year contract with possibility to extend onsite in Richfield, MN.  This role is on the Customer Experience Insights and Testing team.

Project Description:

This researcher will define and conduct qualitative research methodologies and objectives and take direction from the lead Design researcher.  

Position Overview:

  1. Conduct Qualitative Research Projects
    • Takes direction from lead researcher- create research test plans (methodologies and objectives), project timelines, screeners, test collateral (including scripts, screeners, reports), conduct research and create reports and toplines.
    • Aggregate macro findings
    • Conducts Safaris, visits stores and other activities as required to better understand our customers
    • Data analysis, report writing, and presentation skills
  2. Maintain Stakeholder, Research and Product Team Relationships
    • Maintain working relationships with qualitative research, analytics and product teams
    • Maintain professional communication with stakeholders
    • Obtain insight from stakeholders on the needs they have in order to define the proper research method
    • Ask thoughtful questions to derive understanding of needs
    • Seek answers when not readily available, be proactive
    • Adjust schedules as required by key stakeholders
    • Reports cross functional needs to lead design researcher
    • Communicates frequently with lead qualitative researcher to report issues
  3. Team Leadership
    • Takes tasks that lead researcher delegates
    • Takes direction from Lead Researcher

Skills Overview:

  • 1-3  yrs of market research, qualitative research, interview skills or design research 
  • Discovery interviews, contextual inquiry, storyboarding, storytelling, scenario mapping, co-creation, ethnography, focus groups, field studies, low fidelity prototyping and other discovery methods.
  • Should be familiar with personas, customer journey maps, quantitative research methods, usability testing and analytics.

Soft Skills

  •  Communication and Collaboration 
  • Open to feedback
  • Adaptability 

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